Common Questions

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 1. How long is the free trial period?

• The free trial period lasts for 30 days, from the date we send the completed Chat-bot HTML to your IT team. Allowing you to experience the full capabilities of our Chat-bot solution.

2. What features are included in the free trial?

• During the free trial, you'll have access to all features of our Chat-bot solution, which will be tailored to your specific business info.

3. Is there any obligation to continue after the trial period ends?

• No, there is no obligation to continue using our services after the trial period ends. You are free to decide whether to continue with our Chat-bot solution or not.

4. How do I sign up for the free trial?

• To sign up for the free trial, simply contact us to book a setup call. Our team will guide you through the process and get you started with the trial.

5. What happens at the end of the trial period?

• A few days before the trial period ends, we will contact you to remind you that the Chat-bot will be disabled after the 2-week date unless you wish to continue. Once payment is received, the bot will be reactivated.

6. Is email support available during the trial period?

• Yes, email support is available throughout the trial period to assist you with any questions or issues you may encounter.

7. Are there any limitations during the trial period?

• You can use the Chat-bot for one website only, there are no other restrictions.

1.  Load Up:

We grab the important stuff from your website—text, PDFs, DOCX files, even YouTube videos. We're like a digital sponge soaking in all your info.

2. Tailor-Made Chat-bot:

We dress up the Chat-bot to match your style. Custom welcome message, a cool chat icon, and colors that scream your brand. It's like giving your bot its own workwear!

3. Bot in Action:

Once our digital artist finishes the customization, we hand you a small piece of code magic. Just copy and paste it into your website's header, and boom! Your chat bubble is alive and kicking.

4. Ready, Set, Chat:

Follow these steps, and voila! Your Chat-bot is front and center on your website, all set to chat up visitors and handle their questions. It's like having a digital apprentice ready to roll.

We're speed demons when it comes to getting things done. Give us the  lowdown, and consider it done! Our 24h-delivery promise means your Chat-bot will be rocking on your website in just a few short hours. Lightning-fast, hassle-free, and ready to kick some digital butt! 

Absolutely! Our Chat-bots are like the social butterflies of the digital world. They seamlessly connect with different systems and platforms through Zapier. It's like a magical bridge that links up with thousands of apps, including CRM software and e-commerce platforms.

Imagine this: you capture new leads with your Chat-bot, and voila! Set up some Zaps, and those leads smoothly flow into your CRM. It's like having your own digital work crew, making your workflow super efficient.

Absolutely! Our Chat-bot is like a language whiz—it understands 85 languages. So, whether your customers chat in English, Spanish, or any other language, it's got them covered. No need for separate bots for each language, our Chat-bot is the ultimate language master! Unfortunately Maori and Pacific Island languages are not supported yet, see our list of supported languages.

Loads! We're all about making your Chat-bot feel like part of the family. You can tweak the welcome messages, pick a cool bot avatar, play with colors, set the tone—basically, make it your own. Plus, we can train the Chat-bot with all sorts of content. It's like having a digital chameleon that fits right into your business vibe!

We're working on some cool analytics features, but for now, we've got your back. We keep a secure record of all the chats. It's like having a digital diary that helps us understand how users interact, what questions pop up often, and how your Chat-bot is doing. So, while we're cooking up more analytics goodness, you've got a treasure trove of insights right at your fingertips!

Our ongoing maintenance is a breeze. Drop us a line at support@ai-solutions.co.nz, and we'll dive into action. Email is our go-to for quick and efficient communication—it's like our superhero tool for speedy resolutions. We aim to tackle all your questions same-day on weekdays.

For those extra detailed matters, we're all ears over a call. So, whether it's a quick fix or a deep dive, we're here for you!

Sure thing! If your question needs a human touch or it's a bit sensitive, our Chat-bot has your back. It can guide you on how to reach a real person using the contact details provided. While we don't have a fancy 'live transfer' button, we've got Zapier magic. It helps us smoothly hand off your chat to a live agent if needed. It's like having a digital sidekick that knows when to tag in the real heroes!

Absolutely! Our Chat-bots are like multitasking pros—they can chat with a bunch of people at the same time. Our systems are built to handle the hustle, managing content like a champ. Plus, we team up with Zapier for some cool automated tricks. So, whether your business is booming or just starting out, our Chat-bots can handle the chat-load. It's like having a digital crew that grows with you!

We're dead serious about your data's safety! Our Chat-bots have bodyguards (OAuth2) for super-secure access, and we store everything on top-notch, SOC2-compliant platforms. We're all about playing by the rules, following GDPR to a T. And guess where we keep your info? In Belgium, known for its rock-solid security and strict data protection laws.

No secrets here, just top-tier security. Your data is like Fort Knox in our digital world. Trust us, your customer info is in safe hands!